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Acer issues laptop recall

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By Cassandra Ho
October 13, 2009

50SINGAPORE – Acer has voluntarily issued a global safety recall for two of the notebooks from its Acer Aspire series, due to the possible overheating of these laptop units.

The microphone cable in affected notebooks may overheat if repeated pressure is applied to the left palm rest, which may result in the melting of the cable, deformation of the unit and malfunctioning of the system.

However, Florence Koh, Singapore’s spokesperson for Acer said that the problem “was not major”.

The affected models are AS3410, AS3810T, AS3810TG, AS3810TZ and AS3810TZG, and were manufactured before September 15, 2009.

Three out of these five models have been on sale in Singapore since May 2008, according to a Straits Times report.

Acer said that it would collect the laptops and replace the affected parts for free to “eliminate the risk of overheating”. Alternatively, users can drop their units off at the service centres.

The computer manufacturer also said that the safety recall program was voluntarily instituted after reports of overheating and not ordered by safety authorities.

51Owners of the listed models can check if their units are affected and eligible for the recall on the Acer Product Advisory page through the serial number or SNID on their machines.

Despite the recall, some consumers have voiced their reluctance to send in their laptops on online forums.

A forum user by the nick of “Jaybee83” posted on Notebook Review, “I cant afford to send my laptop in, i really need it for my studies at university. ive decided no to pursue this thing. since this is a voluntary callback by acer, it wouldnt affect the warranty if the laptop actually broke down from this malfunction! and since ive worked on it for around one and a half months now without any heat problems, ill just take my chances i guess”.

The recall has also caused a dip in local consumer confidence of the Acer brand and its products.

Forum user, “ArcticCheetah”, wrote on HardwareZone that he “won’t be sending it in because of past Acer tech screw ups” as he felt that he was unable to trust them anymore.

This is not the first time Acer is carrying out a recall. In March earlier this year, it recalled its Predator line of Desktops due to short-circuiting and overheating problems

Computer mechanic, Gary Ng, is not surprised at this drop in confidence.

“Consumers tend to tell their friends when they are affected by such problems and this causes everyone, not just Acer users, to have a lower view of the brand. The whole incident will just reflect badly on Acer,” he said.

The Taiwanese PC maker also saw confidence in its shares drop after the recall was issued.

Acer shares fell 1.71% to NT$80.6 in the Taipei trading market, but analysts expect the price to recover soon.

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Written by mtrayu

November 8, 2009 at 5:21 pm

Posted in Online News, Technology

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